Privacy & Security Policy

1. Introduction

At NFM Insights (Pty) Ltd, your privacy matters to us. We are committed to handling your personal information responsibly, transparently and in accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013.

This Privacy & Security Policy explains how we collect, use and safeguard your personal information when you visit our website, engage our services, or contact us through digital channels. By using our website, you agree to the practices described here.

2. Information We Collect

We collect and process personal information necessary for business, communication, and service delivery. This may include:

Information you provide directly

  • Name and surname

  • Email address

  • Contact number

  • Company name and role (if applicable)

  • Enquiry details or messages submitted via our forms

  • Billing or payment information (only when relevant to services rendered)

Information collected automatically
When you visit our website, certain technical data may be collected automatically, including:

  • IP address, browser type and operating system

  • Pages visited, time spent and referring links

  • Basic analytics to understand site usage and improve performance

Cookies
Our website uses cookies and similar technologies to enhance functionality, personalise content, and analyse traffic. You can adjust your browser settings to manage or disable cookies at any time.

3. How We Use Your Information

We process personal information for legitimate business purposes, including:

  • Responding to your enquiries and providing the requested information

  • Managing our relationship with clients and partners

  • Delivering and improving our services

  • Sending updates, insights, or marketing communications (only where consent has been given)

  • Fulfilling contractual and legal obligations

  • Detecting, preventing and addressing potential security risks or fraud

We will only process your personal data for purposes compatible with those described above and will not use it for unrelated purposes without your consent.

4. Information Sharing and Disclosure

We respect your confidentiality. Personal information will not be sold, rented, or traded to third parties.
We may, however, share information with:

  • Authorised service providers assisting us with hosting, analytics, or IT maintenance, who are bound by confidentiality and POPIA-compliant data-processing agreements.

  • Regulators, auditors, or law enforcement authorities when required by law or legitimate legal process.

Any operator or third party acting on our behalf is required to maintain the same level of data protection we apply internally.

5. Data Security

We implement reasonable, appropriate technical and organisational safeguards to protect personal information from loss, misuse, unauthorised access, alteration, or destruction.
These include:

  • Secure servers and SSL encryption

  • Controlled system access and password protection

  • Regular data-security reviews and staff awareness measures

6. Your Rights Under POPIA

Under POPIA, you have the right to:

  • Access the personal information we hold about you

  • Request correction, deletion, or restriction of your data

  • Withdraw consent to processing (where applicable)

  • Object to processing based on legitimate interests

  • Lodge a complaint with the Information Regulator if you believe your information has been mishandled

Requests can be made in writing to privacy@nfm-insights.co.za (or your preferred address).

Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

7. Third-Party Links

Our website may include links to external websites or platforms. NFM Insights (Pty) Ltd is not responsible for the privacy or security practices of those third parties. We recommend reviewing their policies before sharing any personal information.

8. Retention of Information

We will only retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law, contract, or legitimate business need.

9. Children’s Privacy

Our services are directed at professionals and businesses, not minors. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us for immediate removal.

10. Updates to This Policy

We may update this policy periodically to reflect changes in our business or legal requirements. Updates will be posted on this page with the “Effective Date” revised accordingly. Continued use of our website signifies acceptance of any amendments.

11. Contact Details

If you have questions, concerns, or requests related to this Privacy & Security Policy, please contact: info@nfminsights.co.za